Refund Policy

Last Updated: [02/14/2025]

1. Introduction

Premise Fintech ("we," "our," or "us") is committed to providing exceptional payment gateway services to our clients ("you" or "your"). This Refund Policy outlines the conditions under which refunds for our services may be issued.

2. Service Satisfaction Guarantee

We strive to ensure that our services meet your expectations. If you are not satisfied with our services, please contact our support team within [number of days, e.g., 30] days of the transaction to discuss your concerns.

3. Eligibility for Refunds

Refunds may be considered under the following circumstances:

Service Downtime: In the event of unscheduled service interruptions exceeding [number of hours/days], you may be eligible for a partial refund proportional to the downtime experienced.

Technical Issues: If technical problems originating from our platform prevent transaction processing, and we are unable to resolve them within a reasonable timeframe, a refund for the affected transactions may be issued.

Billing Errors: If you identify any discrepancies or errors in billing, please notify us within [number of days, e.g., 30] days. Validated billing errors will be corrected, and appropriate refunds will be issued.

4. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

Third-Party Issues: Problems arising from third-party services or integrations not managed by Premise Fintech.

Violation of Terms: Any breach of our Terms and Conditions or misuse of our services.

Change of Mind: Decisions to discontinue use of our services based on personal preferences without any fault attributable to Premise Fintech.

5. Refund Process

To request a refund:

Contact Support: Reach out to our support team at [support email/phone number] with detailed information about your concern.

Evaluation: Our team will assess your request based on the criteria outlined in this policy.

Decision: We will inform you of our decision within [number of days, e.g., 10] business days. If approved, refunds will be processed to the original payment method within [number of days, e.g., 5] business days.

6. Changes to This Policy

Premise Fintech reserves the right to modify this Refund Policy at any time. Changes will be communicated via our website or through direct communication channels.

7. Contact Us

For any questions or concerns regarding this Refund Policy, please contact us at:

Premise Fintech

[Address]

[Email Address]

[Phone Number]